Digital Inspections with Reviewer Workflow
Mobile inspection tool for technicians. Web portal for service advisors. Review findings, price estimates, send customer-ready reports, and schedule follow-up reminders -- so no flagged item slips away.
Industry-Proven Results with Digital Inspections
Interactive Demo
See Every Issue, Inside and Out
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🔍Discovered Issues0/9
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How It Works
From Inspection to Revenue in Four Steps
A standardized workflow that turns every vehicle touchpoint into trackable, convertible opportunity.
Inspect
Technician runs a standardized digital inspection on mobile. Findings are documented with photos and severity.
Review & Price
Service advisor reviews findings in web portal, sets labor and parts estimates, and prepares a customer-ready report.
Send to Customer
Customer receives a professional report via SMS or email with photos, recommendations, and pricing.
Track & Follow Up
Declined work enters time-based follow-up reminders. Nothing falls through the cracks.
Core Workflow Tools
Document Findings, Review, and Communicate
A digital inspection workflow built for the way service operations actually work.
Digital Inspections
Standardized multi-point inspections with pass/fail/watch responses. Every finding is documented, timestamped, and immutable once complete.
- Custom templates per vehicle type
- Pass/fail/watch/NA responses
- Voice-to-text notes
Photo Documentation
Every recommendation backed by visual proof. Photos attach directly to findings and flow into customer-ready reports.
- Inline photo capture
- Multi-photo per finding
- Auto-attached to reports
Response Tracking
Every flagged finding becomes a tracked item. Review queue shows pending items with severity grouping and status tracking.
- Ready for Review queue
- Severity-based prioritization
- Status tracking workflow
Customer Communications
Send professional reports via SMS or email with photos, recommendations, and pricing. Customers view findings on a review page.
- SMS & email delivery
- Photo-backed reports
- View-only customer review page
Time-Based Follow-Up
Configurable follow-up reminders resurface deferred work on your schedule. Track follow-up attempts and status transitions.
- Configurable follow-up periods
- Deferred work management
- Automatic status cycling
Reporting & Analytics
Track technician performance and inspection metrics. Basic reporting shows inspection volume, response patterns, and team activity.
- Technician performance metrics
- Inspection volume tracking
- Custom report builder
The Core Problem We Solve
Never Lose Another Lead
Every inspection becomes a recorded opportunity -- captured, routed, and tracked. Now or later.
Capture Every Finding
Every inspection finding is logged, timestamped, and immutable. No paper trails. No lost documentation.
e.g. Brake pad wear flagged with photo evidence
Route to Review Queue
Findings enter the Ready for Review queue. Service advisor decides priority, pricing, and what to send to the customer.
e.g. Critical items prioritized for immediate customer notification
Schedule Follow-Up Reminders
Not urgent today? Set follow-up reminders to resurface deferred work at the right time.
e.g. 90-day reminder: "Brake pads due for replacement soon"
~58% of recommended services are declined at the point of sale. Structured follow-up recovers 10-25% within 30 days.
See the Full WorkflowThe Compound Effect
Declined Services Are Not Lost Revenue
Industry data shows ~58% of recommended services are declined at the time of visit, but structured follow-up can recover 10-25% within 30 days. Intertrak automates that follow-up cycle.
See PricingConceptual model: structured follow-up on declined services generates additional work orders over time, smoothing seasonal demand.
Illustrative only. Not a projection or guarantee. Actual results depend on shop execution, follow-up consistency, and market conditions. Sources: NADA, Industry Research
Ready to Try Intertrak?
Beta testing is live. Get 30 days free, guided onboarding, and founding member pricing.